At Memories by Nithin, we want you to be happy with your purchase. If there is an issue with your order, we’re here to help.

1. Eligibility for Returns

We accept returns for eligible products if:

• The product is unused and in its original condition.
• The product is returned with its original packaging, tags, and accessories, where applicable.
• The return request is made within 7 days of receiving the order.
• The product has not been damaged, altered, washed, worn, or used.

Certain products may not be eligible for return due to their nature. Any product-specific return conditions will be mentioned on the product page.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photographs of the product
• Photographs/videos of the packaging
• A brief description of the issue

After reviewing the issue, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

3. Non-Returnable Products

The following items are generally not eligible for return:

• Products that have been used, worn, washed, or altered
• Customized or personalized products
• Products damaged after delivery due to customer handling
• Products returned without original packaging or tags, where applicable
• Products specifically marked as non-returnable on the product page

4. Return Process

To request a return, contact us at [memoriesbynithin@gmail.com] or [WhatsApp us at 9946347274] with your order number and reason for the return.

Do not send products back without receiving return instructions from us.

Once your return request is approved, we will provide instructions regarding the return shipment.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Memories by Nithin may cover the applicable return shipping cost.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for the return shipping charges.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or other financial institution.

Shipping charges, where applicable, may not be refundable unless the return is due to a defective, damaged, or incorrect product.

7. Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

8. Cancellation of Orders

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.

For customized or made-to-order products, cancellation may not be possible once production has started.

9. Refund Delays

If your refund has been approved but has not appeared in your account within the expected timeframe, please first check with your bank or payment provider.

If you still need assistance, contact us with your order and refund details.

Last Updated: August 2026